HELP & SUPPORT

Welcome to YallaFans Help & Support. Below are resources and contact options to assist you with questions, issues, or guidance while using our platform.

1. Common Topics & FAQ

2. Getting Started

If you’re new here, you may want to read the following:

  • How to create a Fan account
  • How to create a Creator account and upload content
  • How subscriptions, pay-per-view, and tips work
  • How payouts and banking setup work

3. Troubleshooting

Need help with common issues? Try the steps below:

  • Forgot password — use “Forgot password” on login page
  • Payment failed — check that your card is valid and has sufficient funds
  • Content not showing — ensure you have appropriate subscription or access rights
  • Verification failed — ensure ID images are clear and match your profile

4. Contact Support

If you can’t find an answer to your issue, get in touch with our support team:

5. Support Response Times

We strive to respond to all support requests as quickly as possible. Typical response times:

  • Account & Technical Issues: within 24–48 hours
  • Payment / Payout / Creator Support: within 2–4 business days
  • Legal & DMCA Inquiries: within 3–5 business days

6. Useful Tips for Faster Support

  • Include your username or email associated with the account
  • Provide clear screenshots or descriptions of the issue
  • Include transaction references or error messages, if applicable

Last updated: October 2025